Who do we ship and how much does it cost?

We ship using Fastway couriers premium road service , Australia post and Toll express track and trace door to door.

Currently  we do not offer shipping of live fish ( In store pick up only )
We have a flat rate of $25.00 for shipping live plants.
We also have a flat rate of $12.90 for dry goods.
Some bulky and heavy items are excluded
All fish tanks and fragile items are in-store pick up only ( local delivery can be arranged please call the store to arrange fees may apply

Will you ship to my area?

We Ship to most areas of Australial , however due to some states quarantine restrictions we are unable to ship Live Fish to Tasmania and the Northern Territory. without an approved import permit please contact us for further infomation.

If in doubt either contact us or use the request a shipping quote payment method at checkout.

Can we request the sex of the fish?

Here at The online Aquarium Shop we do not allow the picking and choosing of sexes of fish. This makes it fair for everyone to ensure we have a good ratio of both sexes to sell.

Will my fish arrive live and well?

We have been shipping fish regularly for many years with an excellent success rate how ever in the rear circumstances a fish may arrive DOA . We here at the Online Aquarium Shop we do have a DOA policy and more can be read about and how to make a claim.

Am i guaranteed what i order?

Keeping exact numbers of fish is difficult and the availability will vary from time of placing orders to orders being shipped. Placing orders online does not 100% secure your order at the time payment is received. All live fish orders are packed and sent with the availability on the day of packing. If we are out of stock in the fish Quantity of your order we will refund you of any out of stocks or shorts. We do not substitute any fish without the buyer’s permission.

How do i know what size the fish are?

Approximate sizes of fish are listed online in their descriptions.

Please allow a size variation of + or – 20%